Frequently Asked Questions

What payment methods do you accept?

You can pay with all credit cards, debit cards (Visa, Mastercard, Troy) and bank transfer. Payments are processed through PayTR; your card information is not stored in our system.

Are installment options available?

Installment options offered by your bank are automatically displayed on the payment screen.

How do I know if my order is confirmed?

After payment is completed, a confirmation email is sent to your registered email address. You can also check the current status on the order tracking page.

Can I cancel my order?

You can submit a cancellation request to destek@mamakumbarasi.com before your order is shipped.

How many days does delivery take?

Your order is typically shipped within 1-3 business days after payment confirmation. Delivery time may vary by 1-3 business days depending on your region.

Is there free shipping?

Shipping is completely free on orders of ₺849 and above.

Where is my package and how can I track it?

When your order is shipped, you will receive a tracking link via SMS and email.

What happens if it can't be delivered to my address?

After 2 delivery attempts, the package is left at the branch. If not picked up within 3 business days, the product is returned.

Can I return a product?

You can return unused products in their original packaging within 14 days of delivery. Opened food and hygiene products are excluded from returns.

How do I start a return?

Email destek@mamakumbarasi.com with your order number and reason for return.

When will I receive my refund?

Your refund will be processed within 7 business days after the returned product reaches us.

What does a Mama Kumbarası member mean?

Members are people who create their own wish lists to deliver food to street animals.

How can I support a member?

Visit the members page (/uyeler), add any product to your cart and purchase through the normal shopping flow.

Can I become a member too?

Yes! You can submit your application through iletisim@mamakumbarasi.com.

Is there a guarantee on product expiry dates?

All products are selected from items with at least 3 months until their expiry date.

What can I do for out-of-stock products?

You can request an email notification from the product page using the "Notify When Available" option.